| Q |
I am having difficulty connecting
to the number I have selected. |
| A |
Should you encounter problems connecting
to an access number, try an alternate number within
the region you are traveling. If you can connect successfully
to another number it may indicate the initial access
number or site is temporarily unavailable. Make sure
that you are dialing the required prefixes and local
dial code for the region. (Many hotels require that
you dial a number to get an outside line.) If you are
unable to connect to other access numbers this may indicate
that your modem is not well connect to the phone line
or that you have a modem compatibility problem. Consult
technical support or your modem manufacturer. |
| Q |
I can't hear a modem
sound on the other end of the line. |
| A |
Check to see if your modem is turned
on and attached correctly to your computer and the phone
system. Also, check if the phone system is digital.
If it is you will need to have a special adapter to
connect. An alternative is to request access to a fax
line since they must be analogue to function. Check
for pulse or tone dialing to ensure you select the appropriate
option in your software. You can also call the modem
number with your handset to ensure that it is a modem
line. If the access number is incorrectly published,
please advise technical support. |
| Q |
I keep getting a message
telling me that I am using an incorrect password. |
| A |
This is a generic message in your
connection software that can indicate that you are using
an incorrect login/password (you must use the same password
that you use at your home Internet service provider
to connect remotely). Don't forget to add @infochan.com
after your user name. If difficulties continue, consult
us to ensure your account is active and that you are
using the correct user name and password. |
| Q |
I get a busy signal when
dialing into an access number while I'm roaming. |
| A |
Occasionally there are times
when an access point will be busy. The iPass roaming
service often solves this problem by offering many access
point options in the same calling area. If this is not
an option, wait a few minutes and try connecting again. |
| Q |
My World-Wide Web (WWW) access
is really slow. |
| A |
If your access to the World
Wide Web is slow, it may be due to one of the following:
- Slow Network Response
A noisy telephone line often causes slow transmission
speed; this is often the case in hotels. This can
cause modems to work at a slower baud rate than
their top speed because the modem has to correct
for data errors. Most iPass access numbers support
connections of at least 28,800bps but can be hindered
by the telecommunications network in the specific
country.
- Proxy Servers
Proxy Servers are used by many ISPs that speed up
WWW access (they operate like a huge memory of web
pages so that popular sites are served from a local
source instead of using overseas bandwidth). If
your browser is set to use these, you need to disable
this until you are accessing your account again
from your home ISP.
|
| Q |
My connection occasionally
gets dropped or hung in the middle of my session. |
| A |
This could be a result of line
noise. Your line might drop out unexpectedly if the
country you are visiting has a poor telecommunications
system or the line you are trying to connect to has
audible interference. In this case you will need to
disconnect and redial in through the access number. |
