1) Why do web sites sometimes take a long time to load?
2) How do I check my InfoChannel email from another Internet connection?
3) Why am I logging on at less than my modem’s maximum speed with a 33.6 or 56k modem?
4) What is the Internet?
5) What is the World-Wide Web?
6) What is FTP (File Transfer Protocol)?
7) What is a Protocol?
8) What is SMTP (Simple Mail Transfer Protocol)?
9) What is TCP/IP (Transmission Control Protocol/Internet Protocol)?
10) What is a Server?
11) What are newsgroups?
12) What is a Bottleneck?
13) What is Finger?
14) What is Ping?
15) What is an IP address?
16) What is a packet?
17) What is freeware?
18) What is shareware?
19) What is ISDN?
20) What is baseband transmission?
21) What is broadband transmission?
22) What is Fiber Optic?
23) Define the term Cookies?

24) What is CGI?



Why do web sites sometimes take a long time to load?
   

When there is a high demand for certain sites you will find that these sites are slower to load, than times when demand is minimal. The NASA site did demonstrate this quite well last year when Voyager was big news. The link could not handle the *load. To relieve the load, *mirror sites soon popped up to spread the load around.

*Load – traffic
*Mirror Sites – additional sites with identical information

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How do I check my InfoChannel email from another Internet connection?

   

Answer: If you are away from your computer, just visit http://mail.infochan.com from any computer hooked up to the Internet! You will be prompted to enter the first part of your e-mail address (for username@mail.infochan.com enter “username”), your e-mail password, and then click Login. Please remember, if your e-mail address is username@infochan.com, you will need to change the E-mail Server to “infochan.com”. The first time you use the service it will ask you to customize the settings for your online account. Enter your name and verify that the return address reflects your e-mail address, and then click Save Config. After which you will be able to view all the messages in your inbox.

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Why am I logging on at less than my modem’s maximum speed with a 33.6 or 56k modem?
   

For 28.8 or 33.6 modems, normal connect rates will be between 21.6 and 28.8. Keep in mind that the connect rate reported at logon is just a snapshot of that moment and your actual rates will fluctuate up and down during the time you are connected.

You can try disconnecting any other telephones, answering or fax machines hooked to any other phone jacks or you may want to run a dedicated line from your computer phone jack straight to the phone box on your house, bypassing other house phone jacks and circuits that may be causing line noise or other interference. You can check modem setup; be sure maximum speed is 115k (this is port speed for most 28.8 or 33.6 modems), data compression is on and flow control is set to hardware.

Regarding 56k modems and initial connect rates, some of the same factors apply. In addition, the distance between you and your local telephone company's CO (Central Office) or local exchange and the number of analog to digital conversions along that route will also affect your ability to connect faster. Generally, if you live more than 3 miles from your CO or local exchange, you may not be able to connect any faster with a 56k modem than you did with a 33.6 or 28.8 though, it is possible you may see some improvement in throughput.

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What is the Internet?
 

The Internet is a global network of computers that communicate using a common language. It's similar to the international telephone system -- no one owns or controls the whole thing, but it is connected in a way that makes it work like one big network. There are over thirty million people that have e-mail access to the Internet. That includes you.

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What is the World-Wide Web?
   

The World-Wide Web is a term used to describe all of the information and multimedia content available on the Internet. To access this information, you use an application called a web browser. *Microsoft Internet Explorer is a web browser application. Internet Explorer lets you search, find, view and download information on the Internet. "Hypertext" makes the web an easy place to navigate. Using a file format called "HTML" (hypertext markup language), "hypertext" lets you "hyperlink" or jump from one page on the web to other pages -- those pages can contain images, movies, sounds, 3D worlds, just about anything. The pages and files can be located anywhere on the Internet. The "hyperlinks" are the connecting strands that form the World Wide Web. When you are connected to the web, you have equal access to information anywhere in the world; there are no additional "long distance" charges or restrictions.

*Netscape Navigator is also web browser application

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What is FTP (File Transfer Protocol)?
   

File Transfer Protocol (FTP), a standard Internet protocol, is the simplest way to exchange files between computers on the Internet. Like the Hypertext Transfer Protocol (HTTP), which transfers displayable web pages and related files, and the Simple Mail Transfer Protocol (SMTP), which transfers e-mail, FTP is an application protocol that uses the Internet's TCP/IP protocols. FTP is commonly used to transfer Web page files from their creator to the computer that acts as their server for everyone on the Internet. It's also commonly used to download programs and other files to your computer from other servers.

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What is a Protocol?
   

In information technology, a protocol is a special set of rules that end points (in a telecommunication connection) use when they communicate. Protocols exist at several levels in a telecommunication connection. There are protocols between each of several functional layers and the corresponding layers at the other end of a communication. Both end points must recognize and observe a protocol.

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What is SMTP (Simple Mail Transfer Protocol)?
   

SMTP (Simple Mail Transfer Protocol) is a TCP/IP protocol used in the trasmission of e-mail. However, it is limited in its ability to receive messages. It is therefore usually used with one of two other protocols -- POP3 or Internet Message Access Protocol (IMAP) -- that lets the user access messages in a server mailbox and download them periodically from the server. In other words, users typically use a program that utilizes SMTP for sending e-mail and either POP3 or IMAP for receiving messages that have been stored for them at their local server.

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What is TCP/IP (Transmission Control Protocol/Internet Protocol)?
   

Transmission Control Protocol/Internet Protocol (TCP/IP) is the basic communication language (or protocol) of the Internet. When you are set up with direct access to the Internet, your computer is provided with a copy of the TCP/IP instructions, just as every other computer on the Internet, so that messages may be sent or information transmitted between any computer on the Internet.

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What is a Server?
   

A server is a computer program (specific set of ordered operations for a computer to perform) that provides services to other computer programs in the same computer or other computers. A client is the computer requesting these services.

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What are newsgroups?
   

Newsgroups are electronic discussion groups in which you can share information and opinions with people all over the world. Within each newsgroup, you'll find any number of articles on a given subject, and many subjects being discussed. Usenet newsgroups allow you to reply to articles you have read and to publish ("post") your own articles for others to read. Newsgroups are organized and grouped by title using compound names such as rec.sport.basketball.college. Here, rec specifies recreational topics, sport specifies a subgroup of recreation, and so on.

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What is a Bottleneck?
   

A system capacity constraint that may result in reduced data flow during peak load conditions.

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What is Finger?
   

A command for accessing limited account information for a user on a netowrk. On some systems, finger only reports whether the user is currently logged on. Other systems return additional information, such as the user's full name, address, and telephone number. Of course, the user must first enter this information into the system. Many e-mail programs now have a finger utility built into them.

Note: Finger is limited to providing information such as the full name of the account holder and address information, intentionally made public by the account holder.

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What is Ping?
   

Short for Packet Internet Groper, PING is a utility used to determine whether a specific IP address is accessible. It works by sending a packet to the specified address and waiting for a reply. PING is used primarily to troubleshoot Internet connections. There are many freeware and shareware PING utilities available.

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What is an IP address?
   

An IP address is an identifier for a computer or device on a TCP/IP network. Networks using the TCP/IP protocol route messages based on the IP address of the destination. The format of an IP address is a 32-bit numeric address written as four numbers separated by periods. Each number can be ranged 0 to 255. For example, 1.160.10.240 could be an IP address.

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What is a packet?
   

A packet is a piece of a message transmitted over a packet-switching network. One of the key features of a packet is that it contains the destination address in addition to the data. In IP networks, packets are often called datagrams.

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What is freeware?
   

Freeware is copyrighted software given away for free by the author. Although it is available for free, the author retains the copyright, which means that you cannot do anything with it that is not expressly allowed by the author. Usually, the author allows people to use the software, but not sell it.

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What is shareware?
   

Shareware is software distributed on the basis of an honour system. Most shareware is delivered free of charge, but the author usually requests that you pay a small fee if you like the program and use it regularly. By sending the small fee, you become registered with the producer so that you can receive service assistance and updates. You can copy shareware and pass it along to friends and colleagues, but they too are expected to pay a fee if they use the product.

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What is ISDN?
   

Integrated Services Digital Network (ISDN) is an international communications standard for sending voice, video, and data over digital telephone lines or normal telephone wires. ISDN supports data transfer rates of 64 Kbps (64,000 bits per second). Most ISDN lines offered by telephone companies give you two lines at once, called B channels. You can use one line for voice and the other for data, or you can use both lines for data to give you data rates of 128 Kbps, three times the data rate provided by today's fastest modems.

The original version of ISDN employs baseband transmission. Another version, called B-ISDN, uses broadband transmission and is able to support transmission rates of 1.5 Mbps. B-ISDN requires fiber optic cables and is not widely available.

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What is baseband transmission?
   

A type of digital data transmission in which each medium (wire) carries only one signal, or channel, at a time. Most communications involving computers uses baseband transmission. This includes communications from the computer to devices (printers, monitors, and so on), communications via modems, and the majority of networks. An exception is B-ISDN networks, which use broadband transmission.

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What is broadband transmission?
   

: A type of data transmission in which a single medium (wire) can carry several channels at once. Cable TV, for example, uses broadband transmission. In contrast, baseband transmission allows only one signal at a time.

Most communications between computers, including the majority of local-area networks, use baseband communications. An exception is B-ISDN networks, which employ broadband transmission.

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What is Fiber Optic?
   

A technology that uses glass (or plastic) threads (fibers) to transmit data. A fiber optic cable consists of a bundle of glass threads, each of which is capable of transmitting messages modulated (to blend data into a carrier signal) onto light waves.

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Define the term Cookies.
   

"Cookies" are the little bits of information that Web sites leave on your system to identify you (and your interests) when you return to the same web site. They are largely harmless, but some people don't like them on principle and to others they raise privacy questions

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What is CGI?
   

Answer: The Common Gateway Interface (CGI) is a standard way for a Web server to pass a Web user's request to an application program and to receive data back to forward to the user. When the user requests a Web page (for example, by clicking on a highlighted word or entering a Web site address), the server sends back the requested page. However, when a user fills out a form on a Web page and sends it in, it usually needs to be processed by an application program. The Web server typically passes the form information to a small application program that processes the data and may send back a confirmation message. This method or convention for passing data back and forth between the server and the application is called the Common Gateway Interface (CGI). It is part of the Web's Hypertext Transfer Protocol (HTTP).

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Several anti-virus companies began warning Internet users on Monday, February 12, 2001 of a rapidly spreading new e-mail virus that taps into people's desire to see pictures of tennis phenomenon Anna Kournikova. Because of the big number of e-mails being generated by the virus, it can overload and crash e-mail servers.

The virus (worm) arrives as an e-mail with the subject: "Here you have, :o)"

The body of the message then contains the following brief message: "Hi: Check This!"

It is the attachment called "AnnaKournikova.jpg.vbs" that lures most users to continue. The attachment's second extension may also be hidden, deceiving users into believing they have received a JPEG photo of the famous young Russian.

Upon execution, the virus sends the file as an attachment to every address listed in an infected user's Microsoft Outlook address book.

Additionally, it will attempt to launch (open) a browser directed to a particular Web site on January 26 of every year.

For further information, visit:

http://news.excite.com/news/ap/010212/17/tennis-star-virus

http://www.cnn.com/2001/TECH/internet/02/12/anna.worm/index.html

Another virus is W95.Hybris which is a virus that spreads by email as an attachment to outgoing emails. It was discovered in late September of 2000.

The message may include the text "Snow White and the Seven dwarves" and the attachment may have one of several different names, including, but not limited to:

branca de neve.scr
dunga.scr
dwarf4you.exe
enano porno.exe
joke.exe
midgets.scr
sexy virgin.scr

So it appears that if you receive an email with the subject or message that includes the words, "Snow White and the Seven Dwarves" and an attachment with a file like one of those above, you probably have received a virus.

For further information, visit:

http://www.digitaldesk.com/articles/00/12/18/1653254.shtml

http://www.sexyfun.net/index.shtml

How to prevent becoming a victim of a virus:

- Use an anti-virus program (Norton or Mcafee), and update them regularly.

- Don't open attachments coming from unknown sources. DELETE them immediately.

- Inform yourself. There are lots of web sites dedicated to virus prevention.

 



Frequently Asked Questions (FAQ)

1. Question: How to block unsolicited E-mail (Spam) in Microsoft Outlook Express?

Answer: Spam, or Unsolicited Commercial E-Mail is a growing problem for all Internet users. Blocking the known marketers is the best tool we have against Spam at this time. However, from time to time Spam will leak through. The best way to manage Spam in cases like this is for each user to take steps to protect themselves.

Purpose of this FAQ: To teach users of Outlook Express for Windows how to filter their mail to eliminate messages they do not want based on key words that the individual user finds objectionable.

Step 1

Open Outlook Express and from the top menu bar select Tools, Message Rules, and Mail with your left mouse button.

Step 2

If you do not currently have any mail rules created the New Mail rule dialogue box will appear. If you already have one or more mail rules in place you will get a window with a summary of those rules. If you get the summary, click on New and you will see the window shown below.

In section 1 put a check mark next to "Where the message body contains specific words".
In section 2 put a check mark next to "Delete it".
in section 4 delete what is there and type in your own name for this rule.

Step 3

In section 3, click on contains specific words your left mouse button.


Step 4

On this screen you will be asked to specify which words to block.


Type in the word you want blocked in the top line and click Add.
You will not need to go into the Options on this screen because the default settings are correct to block mail containing the word you specify here.
After entering the word or words you want on this screen click OK.

Special Note: Keep in mind that this rule will be triggered only when all the conditions you specify are met. For example, if you wanted to block mail messages with the words red, blue, or green and you added all three words to this window, the only mail that would be blocked would be those messages containing all three of the words. Mail with any one or two of them would still get past the filter. To block multiple words its usually better to create a separate rule for each word; red, blue, and green.

Step 5

Section 3 of the mail rule will now contain the word you added on the previous screen.


Click OK to continue.

Step 6

A summary of the Mail Rule will be displayed on the Mail rule tap of the Message Rules window.

If you are finished, click OK.
If you would like to add another rule click on the “New” button and follow the FAQ again from the top.

2. 2. Question: How to block unsolicited E-mail (Spam) in Eudora Light?

Answer: You can filter e-mail messages from certain senders.

From the menu, choose Tools > Filters

Click New to create a new filter. (Select an existing filter to edit it.)
In the Match section of the Filters dialog box, choose if you want to filter incoming or outgoing mail (or both). For blocking Spam, check Incoming. Then, you need to choose Special > Filter Messages to apply the filter.
From the Header drop-down list, choose the e-mail message header that you want to match. To block Spam, choose “From.”
From the next drop-down list, which reads, "contains" by default, choose an option. “Contains” is probably the most common choice.
In the text box to the right, enter the text you want to filter. For example, if you want to filter e-mails that come from anybody@make$$$.com, you would use the "contains" option and type make$$$.com. Then the filter would affect any e-mails that contain "make$$$.com" in the “From” header.
In the Actions section of the dialog box, choose one of the actions from the drop-down list. You can use the “Transfer To” option. On the right, click the button (it probably says In by default). You can then choose from your mailboxes. For example, you could choose Trash. (You can make a special mailbox called Spam for this purpose.)
Click the Close box of the Filters dialog box and click Yes/Save to save the filter


Importance of Upgrading Computer Software:

Frustration with the limitations of your software is the first and most obvious sign that it's time for a change. If you're surfing the Web with an older browser and not seeing sites in the way the authors intended, it's time to move up.
If your software is unstable -- crashing, locking up or not behaving as it should -- you should consider an upgrade. But before spending money, make certain the problem lies in the software.
If you use a program both at home and at work, the versions should match. Upgrade at home if you use the latest version at work.
If you upgrade your operating system, you should definitely change out your most frequently used applications to match the new operating system.
Also, If you are uanble to view certain attachments or documents with your email program, then it may be time to upgrade.

Where to go for the lastest version of:

Eudora - http://www.eudora.com/products/eudora/download/

Microsoft Outlook Express - http://www.microsoft.com/windows/oe/

Netscape Navigator - http://home.netscape.com/browsers/

Internet Explorer - http://www.microsoft.com/windows/ie/download/



Do you want to change your e-mail password? You don't have to call InfoChannel to do this - you can go on-line and change it yourself.

Use your browser to go to http://mail.infochan.com:81

The screen you get is shown below. In the box for Your E-Mail Address: replace "@example.com" with your complete e-mail address. For example "cust.serv@mail.infochan.com". In the box for Mail Account/POP3 Password: , enter your current e-mail password, then click on "Authenticate":

On the next screen, select Change Mail Account/POP3 Password:

The following screen, see below, there are 2 boxes in which you are to type the new password (6, 7 or 8 letters or numbers). Then click on Submit:

Your new password is now in effect.


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