1. Do you own a computer?
   Yes No
   
   
2. Have you ever used the Internet?
   Yes No
   
   
3. Do you currently subscribe to an Internet account?
   Yes No
   
   
4. Have you ever been an InfoChannel subscriber?
   Yes No
   
   
5. Which of the following age groups do you belong to?
   15-20 21-30 31-40 41-50 50 and over
   
   
6. Which of the following professional groups do you belong to?
   Communications Computing/Electronics Engineering Financial Services/Insurance Medical Sales/Marketing Student Other (please specify)
   
   
7. Where do you live?
   Kingston & St. Andrew Portmore Montego Bay Other (please specify)
   
   
8. How often (on average) do you travel overseas?
   a) on business Once per week Once per month Once per year Less than once per year Not applicable
   b) for pleasure Once per week Once per month Once per year Less than once per year Not applicable
   
   
9. How did you find out about InfoChannel?
   Flyer Friend Internet Newspaper Radio Television Trade Show
   
   
10. Which of the following best describes InfoChannel?
    Internet Service Provider Paging and Radio Services Security Firm Cable Provider Other (please specify)
    
    
11. What is your primary need for using the Internet?
    Business Pleasure
    
    
12. How satisfied are you with InfoChannel's service?
    Very satisfied Neutral Somewhat dissatisfied Very dissatisfied Not applicable
    
    
13. What is your general impression of our services and products?
    a) cost Expensive About average Very reasonable Not aware
    b) reliability Very good About average Not aware
    
    
14. How likely are you to keep using our service?
    Very likely Neutral Somewhat unlikely Never again Not applicable
    
    
15. How likely are you to recommend our services to someone else?
    Very likely Neutral Somewhat unlikely Never
    
    
16. What are your primary needs from your Internet Service Provider?
    (Number in order of priority, with 1 being most important and 5 the least.)

    Fast, reliable connections Fast downloading speeds Access to new Internet services

    Good customer service Cheap rates Not applicable

    Other (please specify)
    
    

17. How many hours (on average) do you spend on the Internet?
    (Answer as many as applicable.)
    a) per day Not applicable 1 hour or less 1-2 hours More than 2 hours
    b) per week Not applicable 1 hour or less 1-2 hours More than 2 hours
    c) per month Not applicable 1 hour or less 1-2 hours More than 2 hours
    
    
18. What is your preferred type of Internet plan?
    Pre-paid Hours Fixed Monthly Plan with Unlimited Access Fixed Monthly Plan without Unlimited Access Pay-as-you-use Other (please specify)
    
    
19. How would you prefer to receive correspondence from or about us in the future?
    E-mail Direct mail Facsimile Telephone Other (please specify)
    
    
20. What type of additional information would you like to receive from us?
    

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